• Clients: broad customer base but just a few of them contribute largely to the turnover. However, the same level of service is provided to all.
• Products: large number of references in stock, a lot of which have a low turnover. Systematic differentiation of products causes storage problems.
• Storage: several storage sites with each having its own logic and organization.
• Logistic flows: many people involved in the flow of orders and many different logistic flows, reducing the efficiency of the system.
• Balance between work load and capacity: the workload fluctuates during the day, the week and the year. The resources are not always well-adapted (flexibility).
• Transportation: there are many orders of small size and the delivery costs are not billed.

• Increasing the staff's efficiency by 10% (flow of orders).
• Reducing storage and transportation costs.
• Improving customer satisfaction.
• Better defining and clarifying the service offer.
• Rationalizing the range of products.
• Finding the most appropriate steering tools for the company (KPI).

The financial impact is estimated at 250k€ per year.

Implementation of 5 workstreams to achieve the project objectives

A - « Services and goods offer » workstream: defining and settling the services offer, analyzing and rationalizing the range of products, identifying the costly clients' behaviors and disposing of them.

B - « Order entry and preparation » workstream: organizing the order entry and optimizing the computerization of the purchase order, as well as the workload/work capacity balance .

C - « Goods storage and delayed differentiation » workstream: analyzing the packaging and the feasibility of a delayed differentiation (« slow movers »).

D - « Delivery and transportation » workstream: conducting a comparative study on insourcing or outsourcing transportation, improving the rounds, defining the organization rules of the rounds.

E - « Dashboard and steering tools » workstream: defining and setting up an operational dashboard for every site, as well as a control framework, defining the KPIs.